FAQs
I have placed an order recently but I'm worried if I'll receive it on time?
Rest assured, we process your order as soon as it’s placed. We ship Monday through Friday via Canada Post, and most orders arrive within 4 to 7 business days. We're committed to getting your purchase to you promptly and are here to assist if you have any questions.
What is your return policy?
Please note that we do not accept returns, so refunds are not available. However, if you receive a product with a defect, please contact us immediately. We are committed to ensuring your satisfaction and will gladly work with you to resolve any issues.
Is Our Willow safe to shop from?
Yes absolutely, We are located in Vancouver, Canada and from here we do all the business.
Do you have a physical location?
Our Willow is an exclusive online shop, delivering thoughtfully curated products across Canada and the USA.
How do you choose what products to carry?
We ensure that it meets our high standards, and that the brand is aligned with our own values. We do not carry any products that contain harmful chemicals, synthetic fragrances or test on animals. The brands we carry are small Canadian businesses that specialize in handmade high quality products.